Returns & Warranty Policy Each item is sold by us with 12 calendar months' limited warranty from the date of invoice against manufacturing defects and workmanship, providing the item has not been misused, disassembled or otherwise altered. All other warranties in respect of the items sold by us, whether expressed or implied, are excluded to the fullest extent permitted by law. Any faulty item should be returned to us for replacement or a full refund of the original purchase price. Please note that proof of posting is not proof of receipt. Any refund in relation to a credit card order will be in the form of a credit to the credit card account used for the original purchase. These terms and conditions are not intended to prejudice your statutory rights and shall be governed by, and construed in accordance with, English law. Product returning address To claim under warranty, please package the product securely and send it, postage paid, to the following address: Rolec Ltd Rolec House 14a Tickford Street NEWPORT PAGNELL Bucks MK16 9AB Tel: 0845-644-3993/01908-210677 Fax: 01908-210678 Office Hours: Monday to Friday, 07:30 to 17:00 local time Information required for the return of product Please ensure the following information are included with the package: * Name * Address * Day time telephone number * Product being returned * Copy of original invoice or invoice number * Reason for returning

Terms and Conditions Payment Terms Rolec Group accepts VISA, Mastercard, VISA Delta, Switch, Solo, cheques drawn on UK banks, Bank Transfer and Postal Orders as payment for your purchase. All orders and payments are processed by Rolec (Electrical Contractors) Ltd. If payment is by cheque, goods will be dispatched when the cheque has been cleared. Please make cheques and Postal Orders payable to "Rolec Ltd" and allow up to 5 working days from receipt of cheque for it to clear. Due to the level of credit card frauds, please note that all credit card orders will be subject to additional checks for fraudulent transactions. Prices Prices quoted on the website are in British Pounds and are inclusive of VAT except otherwise stated. All financial transactions are carried out in British Pounds. Placing Your Order You may place your order online through our secure server, which uses SSL (Secure Socket Layers) technology to encrypt your order and safeguard your information. If your browser does not support SSL or if you prefer to place the order by other means, please contact us on: Rolec Ltd Rolec House 14a Tickford Street NEWPORT PAGNELL Bucks MK16 9AB Tel: 0845-644-3993/01908-210677 Fax: 01908-210678 E-Mail: sales@rolec.net Office Hours: Monday to Friday, 07:30 to 17:00 local time Alternatively, complete a web order and fax a copy to us. We can only accept orders while supplies last, errors and omissions excepted. Rolec Group reserves the right to limit quantities of any particular item offered for sale. After You Placed Your Order After you place your order, you will receive an e-mail acknowledgment within one working day to confirm that we have received your order. The message will contain the details of your order, and the total amount being charged to your credit card (where appropriate), including tax, delivery and handling. The order will be subject to validation before acceptance and processing. Customer Complaints If you are unhappy with any aspect of our services and products, please contact us with the details of your complaint. We will endeavour to handle complaints in the following way: * Acknowledge your complaint within 5 working days * Advise you how long it will take to resolve the complaint * Keep you informed throughout the process